Why didn't I receive my Order Confirmation email?
If you couldn’t find any email from us in your inbox, make sure to check your spam folder. If you didn’t receive your Order or Shipment Confirmation email, please contact us via our customer service and we can confirm the email address associated with your account. We often find that incorrectly typed email addresses are often the cause of missing emails.
Changing or cancelling your order
When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.
How can I check the status of my order?
There are two easy ways to stay up-to-date on the status of your order:
a) Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing postcode.
b) Log into My Account and review your order history.
Prices are quoted in Malaysian Ringgit. Bliese (M) Sdn Bhd reserves the right to make price changes prior to an order placed by you. All items follow Bliese (M) Sdn Bhd pricing unless otherwise stated in promotion or Gifts With Purchase. Bliese (M) Sdn Bhd reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch.
Cancelled item(s) / order
Sometimes orders or items from an order are cancelled by our system. The reasons vary from errors in billing information to items that have sold out. If, for any reason, your order or items are cancelled, we will email you with a detailed explanation.
You will not be billed for any cancelled items.
PLEASE NOTE: When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled.
Why is my credit card information not being accepted?
If you get an error message about a credit card failure after attempting to submit an order, you may want to check the following:
• Ensure that there are no typos or misspellings in your name, street address, city, state and postcode.
• Verify that your billing name (including middle initial) and address on your credit card bill is exactly the same as you have entered. Check a mailed statement to be sure.
• Try re-entering your CCV or security code. If your card is saved, try entering it as a new card.
How do I update my mailing address?
When you submit an order through our checkout page, it begins to process and your address can’t be changed. Before submitting the order, please ensure all information is correct. We apologize for any inconvenience
What if I received the wrong item from my online order?
If your order arrives with the wrong item, please call us at 03 – 5512 1470 from Monday to Friday, 10:00 am – 5.30 pm MYT. We will be happy to take a look at your order and discuss options!
Why didn’t I receive an invoice with my order?
If you didn’t receive your invoice you can always find all your order information in My Orders in your online account.
Are prices the same online and or purchase with our reseller?
Because product assortment and stock levels for items may differ between various stores and the website, the sale pricing and promotions may not always be the same. All pricing promotions and product availability are subject to change. Some offers are only available online or only from resellers.
What are your current offers and promotions?
• About Top Offers from Bliese (M) Sdn Bhd
Welcome to the one-stop-shop for all Bliese (M) Sdn Bhd promotions. This is the spot to watch for the latest deals and promotions we’ve got going on. From home fragrance favorites to body fragrances, we definitely have something amazing for whatever mood you’re feeling.
• Buy five of Bliese wooden cap air fresheners and get one extra free!
Any 5 units of Bliese Wooden Cap Air Freshener purchase will entitled you to get one extra wooden cap air freshener for free! Once you add 6 wooden cap air fresheners, the total price will be automatically deducted from the system. It’s a gift from us, enjoy!
• Buy five of Bliese 7ml Body Perfume and get one extra free!
Any 5 units of Bliese 7ml Body Perfume purchase will entitled you to get one extra Bliese 7ml Body Perfume for free! Once you add 6 Bliese 7ml Body Perfume, the total price will be automatically deducted from the system. It’s a gift from us, enjoy!
• Promotional Offers
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.